Recovery Solutions
Professional Recovery Services
When internal collection efforts are no longer effective, ICAG provides structured recovery services designed to assist businesses with eligible outstanding accounts in a professional and commercially focused manner.
Every Account is Different
Some matters involve temporary payment difficulties. Others involve communication breakdowns, disputed accounts, broken payment arrangements, or uncertainty regarding the most appropriate pathway forward.
ICAG works with clients to assess each matter individually and identify practical options based on the available information, documentation, and commercial considerations.
How the Recovery Process Works
Referral and Authority
The creditor refers the account and confirms ICAG's authority to act.
Documentation Review
ICAG reviews the account information and available supporting documents.
Account Assessment
The account is assessed for suitability, dispute status, available information and potential recovery considerations.
Customer Contact
ICAG undertakes authorised and appropriate contact regarding the account.
Payment Discussions
Where appropriate and authorised, ICAG may request payment or discuss a payment arrangement.
Reporting and Recommendations
The creditor receives relevant updates, outcomes and recommendations regarding further recovery or escalation options.
Debt Recovery
Services may include:
- Account review
- Recovery assessment
- Customer contact
- Payment requests
- Negotiation of authorised payment arrangements
- Payment arrangement monitoring
- Follow-up activity
- Dispute or hardship information management
- Recovery recommendations
- Client reporting
Any settlement authority, external cost, legal referral, credit-reporting activity or other escalation step remains subject to the client's written authority and applicable requirements.
Escalation Support
Where further action may be commercially appropriate, ICAG can assess or assist with:
- Skip tracing or contact verification
- Referral to appropriately authorised field or process-serving providers
- Assessment of credit-reporting options where legally available, applicable and separately authorised
- Legal referral preparation
- Referral to an appropriately qualified legal practitioner
- Cost and risk assessments
- Other approved external specialist referrals
ICAG provides commercial recovery guidance, account assessment, documentation review, cost and risk assessment and escalation recommendations. ICAG does not provide legal advice and does not act as a law firm. Legal services are provided by appropriately qualified independent legal practitioners. Recovery, legal, credit-reporting and enforcement outcomes cannot be guaranteed.
Payments and Account Resolution
Payment options and instructions are determined according to the circumstances of each account and the authority provided to ICAG.
If ICAG contacts you regarding an account, only use payment information contained in verified ICAG correspondence or confirmed directly through an authorised ICAG contact channel.
ICAG does not currently accept payments through this website. Do not make a payment using bank details, links or instructions that you cannot independently verify.
Where a payment arrangement, settlement proposal or other account resolution requires creditor approval, ICAG will refer the proposal to the creditor for instructions before confirming the outcome.
Payment arrangements, settlements and other outcomes are not effective until confirmed in writing by ICAG or the creditor, as applicable.
Ready to Recover Outstanding Accounts?
ICAG works with businesses to assess each matter individually and identify practical recovery options. Contact us to discuss your accounts.