Help Us Understand Your Position
If you have received correspondence from ICAG about an account, use this form to explain your position and provide relevant information or documents.
ICAG will review your response together with information available from the creditor. Relevant information may be referred to the creditor for verification, response or further instructions.
Information submitted through this form will be handled in accordance with the ICAG Privacy Policy.
Before you begin
- Have your ICAG correspondence available — you will need the reference number.
- Allow approximately 5-10 minutes to complete your response.
- Gather any documents that support your position, such as receipts, relevant transaction extracts or correspondence.
- Redact unrelated transactions and personal information before uploading documents.
- Do not upload passwords, complete card details, tax file numbers, medical records, family-violence documents or unrelated sensitive information.
- Your progress will be temporarily saved in this browser session.
- If you are using a shared or public device, do not leave the form unattended. You can clear your saved response at any time.
- If you need assistance, contact ICAG at [email protected].
Step 1 of 5
Identify your account
Find the account referred to in your ICAG correspondence
Enter the information exactly as it appears in the correspondence you received. This helps us connect your response to the correct account.
All fields marked with an asterisk (*) are mandatory.
You can find this near the top of the letter, email or SMS you received from ICAG.